{"id":535,"date":"2026-02-28T21:15:29","date_gmt":"2026-02-28T21:15:29","guid":{"rendered":"https:\/\/staging.matchystudio.com\/?page_id=535"},"modified":"2026-02-28T21:16:34","modified_gmt":"2026-02-28T21:16:34","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/staging.matchystudio.com\/en\/politique-de-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"535\" class=\"elementor elementor-535\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-855822b e-flex e-con-boxed e-con e-parent\" data-id=\"855822b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cf0d86 elementor-widget elementor-widget-text-editor\" data-id=\"0cf0d86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"566\" data-end=\"612\">POLITIQUE DE REMBOURSEMENT \u2014 MATCHY Studio<\/h1><p data-start=\"613\" data-end=\"652\"><strong data-start=\"613\" data-end=\"652\">Derni\u00e8re mise \u00e0 jour : [28\/02\/2026]<\/strong><\/p><p data-start=\"654\" data-end=\"884\">Cette politique pr\u00e9cise les conditions d\u2019annulation, de report, de remboursement et d\u2019avoir applicables aux prestations d\u2019architecture d\u2019int\u00e9rieur \u00e0 distance propos\u00e9es par MATCHY Studio, ainsi qu\u2019\u00e0 la vente ponctuelle de mobilier.<\/p><h2 data-start=\"886\" data-end=\"911\">1) Champ d\u2019application<\/h2><p data-start=\"912\" data-end=\"946\">La pr\u00e9sente politique s\u2019applique :<\/p><ul data-start=\"947\" data-end=\"1080\"><li data-start=\"947\" data-end=\"1014\"><p data-start=\"949\" data-end=\"1014\">aux prestations : <strong data-start=\"967\" data-end=\"976\">\u00c9tude<\/strong>, <strong data-start=\"978\" data-end=\"987\">Plans<\/strong>, <strong data-start=\"989\" data-end=\"1012\">Conception compl\u00e8te<\/strong><\/p><\/li><li data-start=\"1015\" data-end=\"1080\"><p data-start=\"1017\" data-end=\"1080\">aux produits (si applicable) : <strong data-start=\"1048\" data-end=\"1078\">mobilier vendu via le site<\/strong><\/p><\/li><\/ul><p data-start=\"1082\" data-end=\"1129\">En cas de contradiction, les <strong data-start=\"1111\" data-end=\"1118\">CGV<\/strong> pr\u00e9valent.<\/p><hr data-start=\"1131\" data-end=\"1134\" \/><h1 data-start=\"1136\" data-end=\"1189\">PARTIE A \u2014 PRESTATIONS (\u00c9TUDE \/ PLANS \/ CONCEPTION)<\/h1><h2 data-start=\"1191\" data-end=\"1213\">2) Principe g\u00e9n\u00e9ral<\/h2><p data-start=\"1214\" data-end=\"1399\">Les prestations propos\u00e9es par MATCHY Studio sont des <strong data-start=\"1267\" data-end=\"1293\">services personnalis\u00e9s<\/strong> impliquant du temps de travail, une analyse et la production de livrables adapt\u00e9s \u00e0 un projet sp\u00e9cifique.<\/p><p data-start=\"1401\" data-end=\"1413\">\u00c0 ce titre :<\/p><ul data-start=\"1414\" data-end=\"1535\"><li data-start=\"1414\" data-end=\"1535\"><p data-start=\"1416\" data-end=\"1535\"><strong data-start=\"1416\" data-end=\"1478\">aucun remboursement n\u2019est d\u00fb pour une prestation commenc\u00e9e<\/strong>, sauf exception l\u00e9gale ou faute av\u00e9r\u00e9e de MATCHY Studio.<\/p><\/li><\/ul><hr data-start=\"1537\" data-end=\"1540\" \/><h2 data-start=\"1542\" data-end=\"1583\">3) Annulation \/ report \u2014 \u00c9tude (visio)<\/h2><h3 data-start=\"1584\" data-end=\"1620\">3.1 Annulation plus de 48h avant<\/h3><p data-start=\"1621\" data-end=\"1678\">Si l\u2019\u00c9tude est annul\u00e9e plus de 48h avant la date pr\u00e9vue :<\/p><ul data-start=\"1679\" data-end=\"1783\"><li data-start=\"1679\" data-end=\"1711\"><p data-start=\"1681\" data-end=\"1711\">remboursement int\u00e9gral, <strong data-start=\"1705\" data-end=\"1711\">ou<\/strong><\/p><\/li><li data-start=\"1712\" data-end=\"1739\"><p data-start=\"1714\" data-end=\"1739\">report sans frais, <strong data-start=\"1733\" data-end=\"1739\">ou<\/strong><\/p><\/li><li data-start=\"1740\" data-end=\"1783\"><p data-start=\"1742\" data-end=\"1783\">avoir valable 6 mois (au choix du client)<\/p><\/li><\/ul><h3 data-start=\"1785\" data-end=\"1820\">3.2 Annulation entre 48h et 24h<\/h3><p data-start=\"1821\" data-end=\"1862\">Si l\u2019\u00c9tude est annul\u00e9e entre 48h et 24h :<\/p><ul data-start=\"1863\" data-end=\"1944\"><li data-start=\"1863\" data-end=\"1884\"><p data-start=\"1865\" data-end=\"1884\">aucun remboursement<\/p><\/li><li data-start=\"1885\" data-end=\"1944\"><p data-start=\"1887\" data-end=\"1944\">report possible <strong data-start=\"1903\" data-end=\"1913\">1 fois<\/strong> sans frais (dans les 30 jours)<\/p><\/li><\/ul><h3 data-start=\"1946\" data-end=\"1996\">3.3 Annulation moins de 24h \/ non-pr\u00e9sentation<\/h3><p data-start=\"1997\" data-end=\"2047\">Si annulation \u00e0 moins de 24h ou non-pr\u00e9sentation :<\/p><ul data-start=\"2048\" data-end=\"2104\"><li data-start=\"2048\" data-end=\"2069\"><p data-start=\"2050\" data-end=\"2069\">aucun remboursement<\/p><\/li><li data-start=\"2070\" data-end=\"2104\"><p data-start=\"2072\" data-end=\"2104\">l\u2019\u00c9tude est consid\u00e9r\u00e9e comme due<\/p><\/li><\/ul><p data-start=\"2106\" data-end=\"2151\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/> Raison : cr\u00e9neau r\u00e9serv\u00e9, planning bloqu\u00e9.<\/p><hr data-start=\"2153\" data-end=\"2156\" \/><h2 data-start=\"2158\" data-end=\"2200\">4) Remboursement \u2014 \u00c9tude (si commenc\u00e9e)<\/h2><p data-start=\"2201\" data-end=\"2289\">D\u00e8s lors que l\u2019\u00c9tude a commenc\u00e9 (analyse des documents \/ pr\u00e9paration \/ visio r\u00e9alis\u00e9e) :<\/p><ul data-start=\"2290\" data-end=\"2327\"><li data-start=\"2290\" data-end=\"2327\"><p data-start=\"2292\" data-end=\"2327\">aucun remboursement n\u2019est possible.<\/p><\/li><\/ul><hr data-start=\"2329\" data-end=\"2332\" \/><h2 data-start=\"2334\" data-end=\"2387\">5) Plans &amp; Conception \u2014 annulation apr\u00e8s d\u00e9marrage<\/h2><p data-start=\"2388\" data-end=\"2439\">Pour les prestations Plans et Conception compl\u00e8te :<\/p><h3 data-start=\"2441\" data-end=\"2487\">5.1 Avant d\u00e9marrage (travail non commenc\u00e9)<\/h3><p data-start=\"2488\" data-end=\"2599\">Si la prestation est annul\u00e9e avant d\u00e9marrage r\u00e9el (aucune production \/ aucun livrable \/ aucun travail engag\u00e9) :<\/p><ul data-start=\"2600\" data-end=\"2713\"><li data-start=\"2600\" data-end=\"2713\"><p data-start=\"2602\" data-end=\"2713\">remboursement possible, d\u00e9duction faite de frais administratifs \u00e9ventuels <strong data-start=\"2676\" data-end=\"2690\">[0\u20ac \u00e0 80\u20ac]<\/strong> (si tu veux en mettre)<\/p><\/li><\/ul><h3 data-start=\"2715\" data-end=\"2738\">5.2 Apr\u00e8s d\u00e9marrage<\/h3><p data-start=\"2739\" data-end=\"2836\">Une fois le travail d\u00e9marr\u00e9 (ex : plan esquisse, options, moodboard, s\u00e9lection mat\u00e9riaux, etc.) :<\/p><ul data-start=\"2837\" data-end=\"2873\"><li data-start=\"2837\" data-end=\"2873\"><p data-start=\"2839\" data-end=\"2873\">aucun remboursement n\u2019est possible<\/p><\/li><\/ul><p data-start=\"2875\" data-end=\"2951\">La prestation \u00e9tant personnalis\u00e9e, les heures et livrables engag\u00e9s sont dus.<\/p><hr data-start=\"2953\" data-end=\"2956\" \/><h2 data-start=\"2958\" data-end=\"3022\">6) Cas d\u2019arr\u00eat en cours de mission (\u00e0 l\u2019initiative du client)<\/h2><p data-start=\"3023\" data-end=\"3073\">Si le Client d\u00e9cide d\u2019arr\u00eater le projet en cours :<\/p><ul data-start=\"3074\" data-end=\"3275\"><li data-start=\"3074\" data-end=\"3139\"><p data-start=\"3076\" data-end=\"3139\">les montants d\u00e9j\u00e0 vers\u00e9s restent acquis pour le travail r\u00e9alis\u00e9<\/p><\/li><li data-start=\"3140\" data-end=\"3228\"><p data-start=\"3142\" data-end=\"3228\">MATCHY Studio remet les livrables d\u00e9j\u00e0 produits \u00e0 la date d\u2019arr\u00eat (si paiement \u00e0 jour)<\/p><\/li><li data-start=\"3229\" data-end=\"3275\"><p data-start=\"3231\" data-end=\"3275\">aucune compensation suppl\u00e9mentaire n\u2019est due<\/p><\/li><\/ul><hr data-start=\"3277\" data-end=\"3280\" \/><h2 data-start=\"3282\" data-end=\"3320\">7) Retard du client \/ mise en pause<\/h2><p data-start=\"3321\" data-end=\"3409\">Si le Client ne r\u00e9pond plus, ne transmet pas les \u00e9l\u00e9ments n\u00e9cessaires ou ne valide pas :<\/p><ul data-start=\"3411\" data-end=\"3572\"><li data-start=\"3411\" data-end=\"3475\"><p data-start=\"3413\" data-end=\"3475\">apr\u00e8s <strong data-start=\"3419\" data-end=\"3431\">15 jours<\/strong> sans r\u00e9ponse : la mission est mise en pause<\/p><\/li><li data-start=\"3476\" data-end=\"3572\"><p data-start=\"3478\" data-end=\"3572\">apr\u00e8s <strong data-start=\"3484\" data-end=\"3496\">30 jours<\/strong> : la mission peut \u00eatre cl\u00f4tur\u00e9e administrativement (sur d\u00e9cision de MATCHY)<\/p><\/li><\/ul><p data-start=\"3574\" data-end=\"3587\">Dans ce cas :<\/p><ul data-start=\"3588\" data-end=\"3737\"><li data-start=\"3588\" data-end=\"3618\"><p data-start=\"3590\" data-end=\"3618\">aucun remboursement n\u2019est d\u00fb<\/p><\/li><li data-start=\"3619\" data-end=\"3737\"><p data-start=\"3621\" data-end=\"3737\">une reprise peut \u00eatre propos\u00e9e sous r\u00e9serve de disponibilit\u00e9, pouvant entra\u00eener des frais de relance <strong data-start=\"3722\" data-end=\"3737\">(optionnel)<\/strong><\/p><\/li><\/ul><hr data-start=\"3739\" data-end=\"3742\" \/><h2 data-start=\"3744\" data-end=\"3787\">8) Exceptions (rares) \u2014 geste commercial<\/h2><p data-start=\"3788\" data-end=\"3840\">MATCHY Studio peut, \u00e0 titre exceptionnel, proposer :<\/p><ul data-start=\"3841\" data-end=\"3891\"><li data-start=\"3841\" data-end=\"3859\"><p data-start=\"3843\" data-end=\"3859\">un avoir partiel<\/p><\/li><li data-start=\"3860\" data-end=\"3871\"><p data-start=\"3862\" data-end=\"3871\">un report<\/p><\/li><li data-start=\"3872\" data-end=\"3891\"><p data-start=\"3874\" data-end=\"3891\">ou une adaptation<\/p><\/li><\/ul><p data-start=\"3893\" data-end=\"3927\">Uniquement dans les cas suivants :<\/p><ul data-start=\"3928\" data-end=\"4086\"><li data-start=\"3928\" data-end=\"3971\"><p data-start=\"3930\" data-end=\"3971\">force majeure (hospitalisation, accident)<\/p><\/li><li data-start=\"3972\" data-end=\"4028\"><p data-start=\"3974\" data-end=\"4028\">impossibilit\u00e9 technique majeure ind\u00e9pendante du client<\/p><\/li><li data-start=\"4029\" data-end=\"4086\"><p data-start=\"4031\" data-end=\"4086\">faute av\u00e9r\u00e9e de MATCHY Studio (non-ex\u00e9cution manifeste)<\/p><\/li><\/ul><hr data-start=\"4088\" data-end=\"4091\" \/><h2 data-start=\"4093\" data-end=\"4131\">9) Droit de r\u00e9tractation (services)<\/h2><p data-start=\"4132\" data-end=\"4244\">Si le Client est un consommateur et a command\u00e9 en ligne, un droit de r\u00e9tractation peut s\u2019appliquer selon la loi.<\/p><p data-start=\"4246\" data-end=\"4353\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/26a0.svg\" alt=\"\u26a0\ufe0f\" \/> Toutefois, si le Client demande le <strong data-start=\"4284\" data-end=\"4306\">d\u00e9marrage imm\u00e9diat<\/strong> de la prestation avant la fin du d\u00e9lai l\u00e9gal :<\/p><ul data-start=\"4354\" data-end=\"4492\"><li data-start=\"4354\" data-end=\"4426\"><p data-start=\"4356\" data-end=\"4426\">il reconna\u00eet que la prestation commenc\u00e9e peut ne pas \u00eatre remboursable<\/p><\/li><li data-start=\"4427\" data-end=\"4492\"><p data-start=\"4429\" data-end=\"4492\">ou qu\u2019un montant proportionnel au travail effectu\u00e9 peut \u00eatre d\u00fb<\/p><\/li><\/ul><p data-start=\"4494\" data-end=\"4606\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/> C\u2019est pour \u00e7a qu\u2019il faut une case \u00e0 cocher au paiement :<br \/>\u201cJe demande l\u2019ex\u00e9cution imm\u00e9diate de la prestation.\u201d<\/p><hr data-start=\"4608\" data-end=\"4611\" \/><h1 data-start=\"4613\" data-end=\"4657\">PARTIE B \u2014 MOBILIER (si vente sur le site)<\/h1><h2 data-start=\"4659\" data-end=\"4691\">10) Remboursements \u2014 mobilier<\/h2><h3 data-start=\"4692\" data-end=\"4733\">10.1 Droit de r\u00e9tractation (14 jours)<\/h3><p data-start=\"4734\" data-end=\"4848\">Pour un achat mobilier en ligne, le Client consommateur peut se r\u00e9tracter sous 14 jours \u00e0 compter de la r\u00e9ception.<\/p><p data-start=\"4850\" data-end=\"4862\">Conditions :<\/p><ul data-start=\"4863\" data-end=\"4941\"><li data-start=\"4863\" data-end=\"4884\"><p data-start=\"4865\" data-end=\"4884\">produit non utilis\u00e9<\/p><\/li><li data-start=\"4885\" data-end=\"4918\"><p data-start=\"4887\" data-end=\"4918\">renvoy\u00e9 dans son \u00e9tat d\u2019origine<\/p><\/li><li data-start=\"4919\" data-end=\"4941\"><p data-start=\"4921\" data-end=\"4941\">correctement emball\u00e9<\/p><\/li><\/ul><h3 data-start=\"4943\" data-end=\"4967\">10.2 Frais de retour<\/h3><p data-start=\"4968\" data-end=\"5022\">Les frais de retour sont \u00e0 la charge du Client, sauf :<\/p><ul data-start=\"5023\" data-end=\"5066\"><li data-start=\"5023\" data-end=\"5043\"><p data-start=\"5025\" data-end=\"5043\">produit d\u00e9fectueux<\/p><\/li><li data-start=\"5044\" data-end=\"5066\"><p data-start=\"5046\" data-end=\"5066\">produit non conforme<\/p><\/li><\/ul><h3 data-start=\"5068\" data-end=\"5090\">10.3 Remboursement<\/h3><p data-start=\"5091\" data-end=\"5189\">Le remboursement intervient apr\u00e8s r\u00e9ception et v\u00e9rification du produit, sous <strong data-start=\"5168\" data-end=\"5188\">14 jours maximum<\/strong>.<\/p><p data-start=\"5191\" data-end=\"5215\">Sont non remboursables :<\/p><ul data-start=\"5216\" data-end=\"5368\"><li data-start=\"5216\" data-end=\"5263\"><p data-start=\"5218\" data-end=\"5263\">produits endommag\u00e9s par mauvaise manipulation<\/p><\/li><li data-start=\"5264\" data-end=\"5295\"><p data-start=\"5266\" data-end=\"5295\">produits retourn\u00e9s incomplets<\/p><\/li><li data-start=\"5296\" data-end=\"5368\"><p data-start=\"5298\" data-end=\"5368\">produits emball\u00e9s de fa\u00e7on insuffisante entra\u00eenant une casse transport<\/p><\/li><\/ul><hr data-start=\"5370\" data-end=\"5373\" \/><h1 data-start=\"5375\" data-end=\"5401\">11) Proc\u00e9dure de demande<\/h1><p data-start=\"5402\" data-end=\"5467\">Toute demande doit \u00eatre envoy\u00e9e \u00e0 :<br data-start=\"5437\" data-end=\"5440\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e9.svg\" alt=\"\ud83d\udce9\" \/> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5443\" data-end=\"5467\">contact@matchystudio.com<\/a><\/p><p data-start=\"5469\" data-end=\"5475\">Avec :<\/p><ul data-start=\"5476\" data-end=\"5589\"><li data-start=\"5476\" data-end=\"5490\"><p data-start=\"5478\" data-end=\"5490\">nom + pr\u00e9nom<\/p><\/li><li data-start=\"5491\" data-end=\"5511\"><p data-start=\"5493\" data-end=\"5511\">num\u00e9ro de commande<\/p><\/li><li data-start=\"5512\" data-end=\"5550\"><p data-start=\"5514\" data-end=\"5550\">objet : \u201cannulation \/ remboursement\u201d<\/p><\/li><li data-start=\"5551\" data-end=\"5589\"><p data-start=\"5553\" data-end=\"5589\">justification + photos si n\u00e9cessaire<\/p><\/li><\/ul><hr data-start=\"5591\" data-end=\"5594\" \/><h1 data-start=\"5596\" data-end=\"5621\">12) D\u00e9lai de traitement<\/h1><p data-start=\"5622\" data-end=\"5755\">MATCHY Studio r\u00e9pond sous <strong data-start=\"5648\" data-end=\"5670\">3 \u00e0 5 jours ouvr\u00e9s<\/strong>.<br data-start=\"5671\" data-end=\"5674\" \/>Les remboursements (si applicables) sont effectu\u00e9s via le m\u00eame moyen de paiement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>POLITIQUE DE REMBOURSEMENT \u2014 MATCHY Studio Derni\u00e8re mise \u00e0 jour : [28\/02\/2026] Cette politique pr\u00e9cise les conditions d\u2019annulation, de report, de remboursement et d\u2019avoir applicables aux prestations d\u2019architecture d\u2019int\u00e9rieur \u00e0 distance propos\u00e9es par MATCHY Studio, ainsi qu\u2019\u00e0 la vente ponctuelle de mobilier. 1) Champ d\u2019application La pr\u00e9sente politique s\u2019applique : aux prestations : \u00c9tude, Plans, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-535","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.matchystudio.com\/en\/wp-json\/wp\/v2\/pages\/535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.matchystudio.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.matchystudio.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.matchystudio.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.matchystudio.com\/en\/wp-json\/wp\/v2\/comments?post=535"}],"version-history":[{"count":7,"href":"https:\/\/staging.matchystudio.com\/en\/wp-json\/wp\/v2\/pages\/535\/revisions"}],"predecessor-version":[{"id":542,"href":"https:\/\/staging.matchystudio.com\/en\/wp-json\/wp\/v2\/pages\/535\/revisions\/542"}],"wp:attachment":[{"href":"https:\/\/staging.matchystudio.com\/en\/wp-json\/wp\/v2\/media?parent=535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}